Terms and Conditions

Welcome to Salt + Sigil! By using our website or purchasing our products, you agree to the following terms:

Products and Orders

We sell handcrafted candles and carefully curated ritual tools. Prices, descriptions, and availability may change without notice. Orders may be cancelled if items are unavailable, and we reserve the right to cancel orders in the event of obvious and significant pricing errors. In such cases, we will contact you promptly and issue a full refund.

Payment and Pricing

Prices are shown in GBP and include applicable UK taxes unless stated otherwise. Payment must be completed at checkout using approved methods.

Shipping

We currently ship within the UK only. We are unable to offer international shipping at this time. This decision helps us to keep our environmental impact as low as possible. We appreciate your support as we strive for more sustainable business practices. Delivery times are estimates only and may vary. We are not responsible for delays beyond our control.

Returns

For information on returning items, please see our returns policy below for full details

Intellectual Property

All website content, including images, text, and designs, belong to us or is licensed to us. You may not copy or reproduce content without permission.

Limitation of Liability

We are not liable for indirect or consequential losses. Use our products responsibly and follow safety instructions.

Governing Law

These terms are governed by UK law, and any disputes will be handled by UK courts.

Contact Us

Questions? Please contact us at hello@saltandsigil.co.uk

Returns and Refunds Policy

We hope you love your purchase from Salt + Sigil, but if you’re not completely satisfied, we’re here to help.

Cooling-off Period

You have 14 days from the day after your receive your order to cancel for any reason under the UK Consumer Contracts Regulations.

How to Return an Item

To start a return, please contact us at hello@saltandsigil.co.uk with your order number and reason for your return. We’ll provide instructions for sending your item back.

Condition of Returned Items

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service; we cannot refund items lost in return transit.

Refunds

Once we receive and inspect your returned items, we’ll notify you of your refund approval. If approved, your refund will be processed to your original payment method within 14 days.

Exceptions

Personalised or custom-made products cannot be returned unless faulty or damaged.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours with photos, and we’ll arrange a replacement or full refund at no cost to you.

Privacy Policy

At Salt + Sigil, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and store your information when you use our website or purchase our products.

What We Collect

We may collect and process:

• Your name, billing and delivery addresses, email, and telephone number (if provided)

• Order and payment details

• Marketing preferences

• Technical data such as IP address and browser type (through cookies)

How We Use It

We use your personal data to fulfil your orders, manage returns, provide customer service. We may also send newsletters, if you have opted in, and use information to improve our website and services.

Storage and Protection

Your data is stored securely on platforms like Squarespace or Etsy. We do not keep paper copies of order details, to reduce physical waste as well as protect your privacy. Order data needed for tax and accounting purposes is stored in digital records using invoice numbers only, without personally identifying information. We use strong passwords and limit access to authorised personnel only.

Sharing Your Data

We only share your data with trusted partners necessary for fulfilling orders, such as delivery services. We will never sell your data.

Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use cookies to:

• Enable website functions (e.g. shopping cart)

• Analyse website performance

• Remember your preferences

Some cookies are essential for the website to work properly. Others are non-essential (e.g. analytics) and require your consent. You can manage or disable cookies in your browser settings.

Marketing and Newsletters

We only send newsletters with your explicit consent. You can unsubscribe any time via the link in our emails or by contacting us directly.

Your Rights

You have the right to access, correct or delete your data, and to object to or restrict processing in certain circumstances. Contact us at hello@saltandsigil.co.uk to exercise these rights.

How Long We Keep Your Data

We keep digital order records containing personal information only as long as necessary to fulfil your order and provide customer service, typically up to 6 months after your purchase. After that, personal data is deleted or anonymised. Anonymised records may be retained for up to 7 years to meet tax and legal obligations.

Policy Changes

We may update this policy from time to time. Changes will be posted to this page with the updated date.

Last updated: July 2025

Ethical policy

We believe that connection and healing go hand in hand. It’s a belief that we carry into every part of our process, infusing each step with mindfulness and intention. From the wax we pour to the boxes we pack, our choices are guided by our commitment to ethical, sustainable practices. This policy outlines the steps we take to minimise impact, support conscious living, and continuously improve as we grow.

Choosing Suppliers

We choose our suppliers with great care, seeking out businesses whose values align with our own. Many were selected specifically because they offset their carbon footprint, use plastic free and fully recyclable packaging, responsibly source their raw materials, or hold cruelty-free or Fairtrade certification.

Ingredients and Materials

Our candles are made using a UK-grown rapeseed and coconut wax blend that is paraffin free, palm oil free, and completely vegan. We chose our unbleached cotton wicks for their clean-burning properties, and all scents used are phthalate free. We promise never to use products which have been tested on animals.

All crystals are sourced through reputable UK wholesalers who assure ethical working conditions and environmentally conscious extraction.

Packaging

Our packaging is minimal, entirely plastic free, and either recyclable or compostable. Much of it has been recycled once already, which is why you may notice the occasional fleck or colour imperfection in our boxes or inserts.

To limit paper waste, you won’t find printed receipts in your parcel - all order confirmations are emailed digitally instead.

We reuse or recycle all packaging that we receive from our suppliers to avoid waste at every stage.

Operational Practices

We’ve assessed our shipping options to ensure they have the lowest environmental impact as practically possible, balancing reliability with footprint.

Wherever we can, we place supplier orders in bulk to reduce the number of shipments arriving to us - something we’ll continue to optimise as our business grows.

We also make our candles in the largest batches our space allows, helping us to reduce energy use and waste during production.

All records are stored digitally, to further reduce paper use.

Giving Back

Despite our best efforts, we know that every business - however small - leaves some footprint. That’s why we’ve joined Ecologi, to plant a tree for every order placed. It’s our way of saying thank you to the planet for the resources we use, and a step toward restoring the balance.

Additionally, 1% of every sale is donated to causes close to our hearts. To learn more about where we donate and the projects we support, visit our Sanctum page or follow our story on Instagram.

Future Goals

As a small, home-based business, we’re proud to do as much as we can with the resources we have. As we grow, our goal is to transition to 100% renewable energy, expand our supply chain ethics, and constantly refine our practices. We don’t claim to be perfect, but we’re committed to learning, adapting, and making better choices wherever we can.

Last updated: July 2025